Have Questions? We’ve Got You Covered
Find detailed answers about our home watch and concierge services to help you make the best decision for your home.
Our Services
Expert Care When You're Not There
General Questions
Learn about our services & why they’re important for seasonal & part-time homeowners.
Storm Services & Security
See how we protect your home before, during, and after storms or emergencies.
General Questions
What are some potential costs of an unoccupied home that doesn’t use a certified home watch company?
Mold Remediation - $4,000 to $30,000
Water Damage - $2,000 to $6,000
Roof Damage - $10,000 to $40,000+
Claims not covered due to untimely reporting - $18,000 to $100,000
*Most insurance policies require prompt reporting of damages, often within 30 days. Failure to do so can result in denied claims. It's essential to review your specific policy details to understand reporting requirements.
Common Reasons for Denial: Untimely reporting, lack of documentation, and policy exclusions.
Why can't I just rely on my alarm company?
An alarm company monitors entry into your home or fire alarms, but they do not monitor potential problems that can occur due to broken pipes, mold, pests or other issues that may arise while you are away. We identify-document and notify you immediately.
How often are visits conducted?
We offer weekly, bi-weekly, monthly, and even on-demand or one-time visits. All service frequency is customizable based on your needs.
Why should I use National Home Watchers?
We offer industry-leading services like GPS-enabled reporting software, fast turnaround reports after departure, customized checklists, and concierge solutions that most other home watch companies do not. You also gain access to exclusive client discounts.
What is a home watch service?
Home watch is a professional, visual inspection of a home or property, looking for obvious issues. It’s ideal for seasonal residents or those frequently away. Our team documents and reports on your property’s condition, inside and out.
Home Watch Services
What if you find an issue during a visit?
We’ll notify you immediately, send detailed photos, and help coordinate repairs if needed—whether through your vendors or trusted local partners.
Do you include pool and lanai checks?
Yes, if applicable to your property. Our Pool & Lanai Reports monitor cleanliness, water levels, safety concerns, and any visible damage or wear.
What are Pre-Arrival and Post-Departure Reports?
Post-Departure Reports are completed within 48 hours of your leaving to document your home’s condition.
Pre-Arrival Reports ensure your home is ready for your return—systems checked, and everything prepped for comfort.
Concierge & Convenience Services
What’s included in the Car Drive Service?
We drive your vehicle 10–15 miles to:
Maintain battery health
Keep tires in good shape
Prevent musty smells
Ensure it’s road-ready when you return
Can you manage vendors or deliveries while I’m away?
Absolutely. With 48 hours' notice, we coordinate directly with your vendors or delivery personnel, supervise the process, and provide full documentation afterward.
What concierge services do you offer?
We offer a wide range of services, including:
Vendor Management (we meet and oversee vendor work)
Delivery Acceptance (for large or valuable deliveries)
Home Access (for guests or vendors, with supervision)
Emergency Services (call-out visits in urgent situations)
Car Drive Service (keeps your vehicle in optimal condition)
Storm Services & Security
Do you inspect security systems?
Yes. During visits, we check for signs of entry, ensure alarm systems are active, and confirm all access points are secure.
How do you respond to emergencies or alarms?
We offer Emergency “Call-Out” Services for urgent issues like alarms, break-ins, or system failures. We’ll assess the situation onsite, notify you, coordinate with emergency responders if needed, and send a full incident report.
Do you offer storm prep and post-storm reports?
Yes.
Pre-Storm Services include shutter installation and preventative checks.
Post-Storm Services include comprehensive inspections and documentation of any damage.
We can also coordinate repairs through trusted partners if needed.
Getting Started
What is the Customer Portal?
It’s your private dashboard where you can:
View all reports and updates
See photos and notes from visits
Communicate directly with our team
Can I manage multiple properties?
Yes. We offer multi-property discounts and consolidated reporting. Everything is accessible through your secure Customer Portal.
How do I begin service?
Just follow these 3 simple steps:
Schedule a Consultation – We learn about your property and your needs.
Customize Your Plan – Choose visit frequency and any additional services.
Relax with Confidence – We handle the rest, so you don’t have to worry.
